Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

• United States: 5–12 business days
• International Orders: 7–20 business days

Please note that delays may occasionally occur due to customs, weather conditions, or carrier-related issues.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Promotional free shipping offers may apply to eligible orders.

Tracking Information

Customers will receive tracking details via email once the order has been dispatched. Please allow up to 48 hours for tracking updates to appear.

Incorrect Address

Please ensure that your shipping information is accurate before placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us at business@valtroxretail.com, and we will work with the shipping carrier to assist you.